Echolink • Facets Member Journey Lab (Enrollment → Claim → Payment)
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Echolink Solutions Facets Member Journey • Interactive Training Lab
JRN-0001

Member Journey

Click modules to configure

Enrollment → Eligibility → Claim → Adjudication → Payment

Use the module icons to open a realistic “Configurator” (like Facets build/checklist work). Each module includes a multi-step checklist: required fields, validations, effective dates, and common pitfalls.

Tip: Pick MRI and toggle Auth Exists. Then run the journey to see the claim deny vs pay.

System of Record View

Single source of truth

Members INACTIVE

MemberSarah Johnson
Member IDM-100245
PlanEchoCare Gold PPO
Coverage
Enrollment creates eligibility, assigns plan/benefits, activates coverage by effective dates.

Providers IN-NETWORK

ProviderDr. Angela Reed
TypePrimary Care
NetworkIN
Allowed Estimate
Network + contract terms influence allowed amount and claim pricing.

Claim Setup CLM-00001

Plan Rules (Simplified)

IN PCP: $25 copay
IN Specialist: $40 copay
Deductible: $500 (Individual)
Coinsurance: 80/20 after deductible (IN)
OON Coinsurance: 60/40 after deductible
MRI: Prior Auth required

Expected Outcome

Allowed Amount$0.00
Decision
Plan Pays$0.00
Member Owes$0.00
Edits + pricing + deductible + copay/coinsurance.

Payment Artifacts

835 Remit
EOB
Premium Billing
Deductible Remaining$500.00
Facets produces remit/EOB artifacts and tracks accumulators across claims.
Saved.